A company's policy on refunds or returns is completely discretional, meaning there is no legal obligation to offer refunds or returns. We do, however, want to make sure that you are happy with your purchases, so we offer you these guidelines.
REPLACEMENT OF A PROBLEM PRODUCT
If you believe that a product we have sold you is defective, please let us know within 30 days from the date of sale or delivery, and we will work with you to make it right....
If a product is not defective, please return it within 30 days for consideration....
20% RESTOCKING LABOUR CHARGE
As of April 1, 2022, we charge a 20% restocking fee to cover our labour whenever a product in re saleable, original condition is returned for refund.
WAIVED IF EXCHANGED
We waive the 20% restocking fee if the product in re saleable, original condition is returned for exchange or store credit.
NOTE: We can only refund or credit the person or organization who originally paid for it, unless you used a Gift Certificate. Please show us your emailed receipt or tell us your order #.
PRODUCTS THAT CAN'T BE RETURNED OR EXCHANGED
* Contraceptives and sexual health products
* Bulk dispensed items (anything you or we packed for you)
* Products where the packaging is opened or removed
* Products where the seal has been broken (essential oils, tinctures, anything with a tamper-proof seal)
* Bodycare products that you've used (more than one use) if a tester was NOT available.
* Bodycare products that you've used are not returnable if a tester was available.
Sometimes we make mistakes, and that's on us!
If we gave you an item that was not what you ordered, of course we will exchange it for what you ordered.
If you weren't able to inspect or try out (smell) the product in store, and it's not satisfactory, we will exchange or refund it.
We want to make sure you leave the store satisfied so we:
* Offer you your choice of essential oil or blend to smell before you buy it. If you buy an essential oil without smelling it, we can't accept it for return once the seal is broken.
* Open and inspect with you any boxed Stefani Water Purifier or VitaClay Cooker (or any other item that may be boxed). Once you leave the shop with the item, we must consider it opened and used.
* Offer a tester for most bodycare products we make. Please DO try before you buy! Check ingredients to make sure you are not sensitive to any in the product. Bodycare products that you've used are not returnable if a tester was available.
Any products that carry warranties, we of course will honour or help fulfill.
The nitty gritty, in other words...
RETURNS
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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as body care products and ingestible items cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift Certificates
* Downloadable software products (Workshop Notes)
* Some health and personal care items (body care, massage and sexual health items)
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable and at our discretion)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
If you are not returning the item in person:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, we will contact you to discuss how we can refund or credit you. If you paid by credit or debit card, we will need you to come in with that card to refund to your card directly.
Late or missing refunds (if applicable)Please check that our emails have not gone to your SPAM folder or been rejected by your email server.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at anarreshealth@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at anarreshealth@gmail.com and send or bring your item to: 1076 Bloor St W, Toronto, ON, M6H1M6, Canada.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a Gift Certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail or bring your product to: 1076 Bloor St W, Toronto, ON, M6H1M6, Canada.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.